Refund policy

Last updated: 13 October 2026

We want you to be happy with PulSound. If a paid plan does not work for you, you can ask for a full refund within 14 days of the first payment for a subscription or of a Lifetime purchase - no questions asked.

How to request a refund

Write to us through the support form from the email address you used to pay, or reply to your payment receipt. Refunds are issued by our payment provider (the merchant of record shown on your receipt) to the original payment method, usually within 5-10 business days.

Subscriptions

You can cancel a subscription at any time from the link in your receipt or from your account. After cancelling, Pro features stay available until the end of the period you already paid for, and you are not charged again. Renewal payments older than 14 days are not refunded, except where the law requires it.

Lifetime

Lifetime is a one-time payment for access to PulSound Pro features for as long as the service is operated. It can be refunded within 14 days of purchase.

Videos you made

Videos are created on your own computer and belong to you. They remain yours after a refund or cancellation.